About Us

Who We Are & What We Do

Who We Are

For more than a quarter century, Almailad Trading customers have benefited from our outstanding industry knowledge and our ability to consistently provide high-quality specialty surgical instruments. Our Instrument Specialists bring years of industry experience to every customer interaction and constantly strive to meet our goal of 100% customer satisfaction.

Known for providing unsurpassed overall value, the instruments we sell are backed by a surgeon satisfaction guarantee. We sell German, American-made, and high-quality instruments that are often sourced through the same manufacturers as higher-priced name-brand instrument companies. We will only provide you with a quote on instruments that will match your required specifications and deliver an equal- or superior-quality instrument with substantially more value. And we can reference any catalog number from any company. That’s why 99% of our customers report surgeon satisfaction.

Our competitive advantage is created through a dedicated team of highly-trained and experienced instrument specialists who understand the unique challenges of the industry and deliver unparalleled customer service. Our customers are assigned Primary and Secondary Instrument Specialists to ensure that a consultant familiar with your account and individual challenges is always available.

We help our customers get more out of their annual budget and save considerable time and effort. No complicated phone menus to navigate. Simply call or email us your requirements and we provide you with a quote allowing you to effortlessly and effectively compare cost against contracted and non-contracted suppliers.

 

How We Work

Locating and comparing specialty surgical instruments is easy with one mail  to Mukemmel Impex . You’ll be connected directly with an experienced Instrument Specialist who is dedicated to helping you with your instrument needs, not a complicated phone menu.

Our extensive knowledge comes from 25 years of industry experience. And we will only provide you with a quote on instruments that match your instrument specifications and deliver an equal or superior quality instrument with substantially more value.

Our knowledgeable Instrument Specialists are available five days a week, 10 hours a day. We can provide you with a quote over the phone or by email.

Looking for a hard-to-find instrument? Ask the Instrument Guru for help! Quickly locate the instrument you need without days of research by submitting your question.

 

Our Pledge

100% Surgeon Satisfaction

Every instrument is guaranteed to provide 100% surgeon satisfaction. Through our 30-day return policy, surgeons can use the instrument in surgery, risk-free.

Learn more about our Surgeon Satisfaction Guarantee!

Industry-Leading Customer Service, Always

We pride ourselves on customer service and pledge to do everything we can to help our customers with their surgical instrument needs. Our focus is surgical instruments. We have the systems, experience, and desire to help you save time, save money, and get great results.

 

Service Plus Guarantee

Mukemmel Impex guarantees that you and your surgeons will be satisfied with the surgical instruments you purchase from us. Your surgeons should find the quality, instrument style, design, and performance superior or equivalent to the instrument used as a reference.

The instruments you purchase can be evaluated in surgery! If you or your surgeons are not completely satisfied, please return them within 30 days for a full credit.